Under the I.R.R. of R.A 7394 (The Consumer Act of the Philippines), a change of mind does not entitle the customer to a refund, return, and/or exchange.

 

Merchandise with manufacturing defects can be returned for replacement or exchange.

 

We will gladly accept your return or UNUSED merchandise within seven (7) days of receipt of order for replacement or exchange.

 

CONDITIONS:

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• Item must be in marketable condition (all tags still attached and unwashed).

• Item must be returned including the following: box/packaging, any accessories included with the item.

• Buyer may not apply for the return of the item due to a change of mind.

• Please take note that reported items are still subject to quality assessment before replacements or exchange.

• If above conditions are met, kindly read details below to request for an Exchange or Replacement.

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NON-RETURNABLE:

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• Discounted items are final and cannot be returned or exchanged.

• Shipping and handling cost incurred are non-refundable.

• Shipping and handling cost involved in exchanging/returning and sending back the item will be shouldered by the customer.

 

PROCEDURE FOR RETURNING / EXCHANGING THE ITEM:

 

• Notify us via email (fabmanilashop@gmail.com) immediately within 24 hours starting from the date of delivery. Specify the reason for returning the item/s and the color/design of replacement.

• We will inform you if the item for exchange is available. If available, please expect an email for further instructions on how to send back the item to us within 24 hours of receipt of email notification.

 

DEFECTIVE / DAMAGED ITEMS:

 

• Item/s delivered with factory defect/s must be reported immediately within 24 hours upon receipt of the item/s.

• Defect must not be due to customer misuse or mishandling.

• Item/s received that is described as damaged or defective is still subject to quality review before replacement or exchange. If found defective or damaged, we will replace the item and pay for the appropriate shipping costs.

• You will be held responsible for items until the arrival at our warehouse. Please ensure that the packaging of the items is secured to avoid damage. We strongly advice the use of LBC Express for any returns/exchange.

• All returns are still subject to quality assessment. Items that do not pass a quality check will be transported back to the customer.

• Beyond seven (7) days, Exchange or Replacement will be not entertained.

 

APPROVED RETURNS:

 

• If Return Acceptance conditions are met, customer can exchange such for a similar item. If returned item is not in stock, customer can exchange with another item.

• If exchanged item is of lower value than the returned item, there will be no refund of the price difference. However, exchanged items can be more than one (1) in order to match or exceed the value of the returned items.

• If exchanged item is of higher value than returned item, customer must pay the additional amount before delivery of items.

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Damaged or Defective Product

 

We are sorry you’re experiencing an issue with your product! 🙏 To help expedite your concern, please see the general guidelines below to help determine if your product will be considered defective.

 

DEFINITION OF A DEFECTIVE PRODUCT:

 

A Defective Product is an imperfection in a product that has a manufacturing or design defect.

 

EXAMPLES OF WHAT IS NOT CONSIDERED DEFECTIVE:

 

• Fabric/Leather stains and/or worn/frayed stitching due to normal wear.

• Damage that is a result from misuse, normal wear and tear or damage occurred during storage.

• Product acquired from aftermarket sources such as online sales, consignment shops, and other e-commerce channels.

• Improper size. Checking of sizes is the sole responsibility of the owner. Once checked out at the website, you agree to our terms and conditions.

• Comfort issues